Shipping & Returns
Orders and delivery
You will receive an order confirmation by email after placing your order. Please check your shipping details before checkout. Contact us promptly if you need a change or cancellation; we will check whether it can still be accommodated before dispatch. Once the parcel has been handed to the carrier, changes are no longer possible.
Shipping fees
Shipping options and fees are displayed at checkout. Free domestic shipping is available for eligible orders of IDR 1,000,000 or more, subject to checkout conditions. Delivery times vary by destination and carrier. Tracking details will be shared when available. If your parcel is delayed or missing, contact us so we can help investigate.
Choosing your size
Please check the product size chart before ordering. Our team can help if you are unsure. Returns for a change of mind or an incorrectly chosen size are not offered.
Damaged, defective, or incorrect items
Magnanova accepts return claims for items that arrive defective, damaged, or different from the item ordered. Please submit your claim within 7 calendar days of receiving your parcel. Returns for a change of mind or an incorrectly chosen size are not offered under this policy.
Evidence for your claim
Please include your order number, clear photos of the issue, and a continuous, unedited unboxing video showing the sealed parcel, shipping label, opening process, and contents. An unboxing video is our primary supporting evidence. If no video is available, contact us with other evidence so we can review the circumstances. Claims will not be automatically rejected solely because a video is unavailable.
Item condition
Please keep the item unworn and unwashed, with its tags and original packaging where available. These conditions do not exclude a defect that could only reasonably be discovered later. Damage caused by misuse, washing contrary to the care instructions, or normal wear is not covered.
How to request a return
Email magnanovaofficial@gmail.com with your order number and supporting evidence. Please contact us before returning an item. Once approved, we will provide the return address and instructions. Send the item back within 7 calendar days of approval, unless we agree otherwise, and retain your shipping receipt.
Return shipping
If the claim is confirmed as a Magnanova error or a product defect, Magnanova will cover reasonable return shipping costs and the delivery of a replacement. Please follow our shipping instructions before purchasing a return service.
Replacement or refund
After reviewing the evidence and, where necessary, inspecting the returned item, we will notify you of the outcome. Approved claims will receive a replacement. If a suitable replacement is unavailable, we will arrange a refund for the affected item and any applicable shipping charges. Refunds are normally issued to the original payment method; if that method cannot receive a refund, we will agree on an alternative with you. We will confirm the expected processing time when your refund is approved. Bank or payment-provider processing times may vary.
Your consumer rights
This policy does not limit any rights or remedies you may have under applicable consumer protection law. If an issue becomes apparent after the request window, please contact us so we can assess it.